Drive Revenue With Video Customer Engagement
A Defining Moment in the Customer Experience
The contact center is a critical point of direct contact. It offers the opportunity to not only resolve customer issues, but also to get to know customers and their needs. This leads to reduces customer churn, higher customer satisfaction and loyalty, and increased revenue.
Vidyo Customer Engagement solutions build relationships through a complete omnichannel experience over high quality video while leveraging full voice, webchat, email and social media channels.
RBC’s innovative video chat service lets small businesses converse face-to-face with their banker from anywhere, on virtually any device, helping them conveniently connect while on-the-go.
VidyoEngage for Genesys and other VidyoEngage integrations elevate customer/agent interaction, resolve tickets quicker and increase net promoter scores.
Get Advanced Features
Seamless escalation to high quality video from all customer experience scenarios; click-to-Vidyo from any webpage or mobile application.
Skills Based Routing
Building upon a contact center’s already present Skills based routing connects the customers with the best available agent.